Privacy Policy

1. Who We Are

Grow Beneath Ltd

10 Ring Farm Place

Barnsley

South Yorkshire

S72 8FR

United Kingdom

Company Number: 14656650

Email: office@growbeneath.co.uk

Website: www.growbeneath.co.uk

2. What Information We Collect

We collect personal information only where necessary to provide our products and services.

Information you provide directly

This may include:

Name
Billing and delivery address
Email address
Telephone number
Account information (if you create an account)
Details you provide when contacting us
Newsletter preferences (where you choose to subscribe)

Order Information

When you place an order, we collect information relating to your purchase, including:

Products ordered
Order history
Transaction details

Payment Information

Payments are processed securely by our authorised payment providers. Grow Beneath Ltd does not store or have access to your full payment card details.

Information collected automatically

When you visit our website, certain technical information may be collected automatically, including:

IP address
Browser type
Device information
Operating system
Pages visited
Website usage data
Cookie information

3. How We Use Your Information

We use your personal information to:

Process and fulfil your orders
Deliver products and provide order updates
Respond to enquiries and customer support requests
Process returns and refunds
Improve our website and customer experience
Prevent fraud and maintain website security
Comply with legal and accounting obligations
Send marketing emails where you have given your consent

You can unsubscribe from marketing emails at any time by clicking the unsubscribe link included in our emails.

4. Sharing Your Information

We never sell your personal information.

We may share your data only where necessary with trusted third parties, including:

Delivery companies
Payment providers
Website hosting and IT service providers
Analytics providers
Professional advisers where required
Government authorities where required by law

We share only the minimum amount of information necessary for these organisations to perform their services.

5. Cookies

Our website uses cookies and similar technologies to:

Enable essential website functionality
Improve your browsing experience
Analyse website performance and visitor behaviour
Support website security

Some cookies are provided by Wix and selected third-party services.

You can control or disable cookies through your browser settings. Please note that disabling cookies may affect certain features of the website.

6. How Long We Keep Your Data

We retain personal information only for as long as necessary to fulfil the purposes described in this Privacy Policy or to comply with legal, tax and accounting obligations.

Order records may be retained where required under applicable UK legislation.

7. Your Rights

Under UK data protection legislation, you have the right to:

Request access to your personal information
Request correction of inaccurate information
Request deletion of your personal information where applicable
Request restriction of processing
Object to certain types of processing
Withdraw consent for marketing communications at any time

To exercise any of these rights, please contact us at:

office@growbeneath.co.uk

If you believe your personal data has been handled incorrectly, you also have the right to lodge a complaint with the Information Commissioner's Office (ICO).

8. International Data Transfers

Some of our trusted service providers may process personal information outside the United Kingdom.

Where this occurs, appropriate safeguards are in place to ensure your information remains protected in accordance with applicable data protection laws.

9. Data Security

We take appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, misuse or disclosure.

While we take reasonable steps to protect your information, no method of electronic transmission or storage can be guaranteed to be completely secure.

10. Third-Party Websites

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of those websites. We encourage you to read their privacy policies before providing any personal information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be published on this page together with the revised effective date.

12. Contact Us

If you have any questions regarding this Privacy Policy or how we handle your personal information, please contact us: